Buckle at 2901 S Capitol Of Texas Hwy, Ste K7, Austin

Reviews

• Joe Vivion

  Apr 18, 2018
  ★ ☆ ☆ ☆ ☆
  Ever since I have been going to the store, there has been an overly aggressive up selling policy I think. Allegedly. Here's how it goes. They watch you. They ask you your name. They start calling you by name over and over, probably because some marketing books said doing so wouldn't up with more sales.
  They have one person talking to you and another person watching you, looking at what you're wearing and looking at what clothes you're looking at.
  When you're in the dressing room they will sometimes shove a more expensive pair of jeans under the door for example.
  They will bring you stuff you're not looking for even if you say leave me alone please I'm just looking.
  Well. It never ends. I went in there today because I was desperate for jeans. And I hate it that they have good jeans.
  Sure enough, It was a nightmare. The girl came up to me I said I was just looking and she pretty much left me alone.
  I thought wow this place has changed. Nope. While I was paying for my jeans the "watcher" kid of the "upsell duo team" comes up to me and literally throws a shirt right on top of the jeans and says something to the effect of "Go ahead and pick this up to go with them!"
  It was all I could do to stay calm enough to finish the transaction for my pants and leave. This store is worse than going to a used car lot. I have never seen such rude aggressive up selling in my entire life.
  It was all I could do not to punch that guy in the face as hard as I could. But the glare I gave him probably caused incontinence.
  This was the last straw. I'll just order online and if it doesn't fit I'll return it and get something else. Or better yet, Amazon.

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