League of Rebels Menswear at 411 West 2nd Street, Austin

About League of Rebels Menswear: Contact information, opening hours, reviews, etc.

Establishment   Clothing store  

Working hours

Sunday Unknown
Monday Unknown
Tuesday Unknown
Wednesday Unknown
Thursday: Unknown
Friday Unknown
Saturday Unknown

Contacts

Address:
411 West 2nd Street, Austin, Texas 78701

Phone:
+1 512-721-9903

Web site:
leagueofrebels.com

Categories:
Establishment   Clothing store  

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Reviews

  • S. Chris H
    Feb 19, 2018
    ★ ☆ ☆ ☆ ☆
    Just to preface this review, I will start by saying I am still currently in the process with this company as of February 9, 2018. This is a review of the custom suit program, I have not made any other purchases at League of Rebels. In August last year, I was searching for a place to have a suit made for my wedding at the beginning of November. I will provide three criteria as the reason for rating League of Rebels at one star.

    Quality: 1 Star
    Service: 1 Star
    On-time Delivery: 0

    I ordered a three piece suit through their custom suit program in mid-August, which should've taken four weeks. The suit pants were so tight, I could not even pull them up all the way. The vest did not fit properly. The suit jacket I complained was too tight, but I was assured by the employee that it was fine. The jacket fabric was digging into my armpits. The jacket was double-vented, and the flap in the back did not connect with the suit when standing normally. The vent had a noticeable gap between the flap, and the rest of the suit. We had the pants remade, and the vest remade.
    My remade stuff came in just a few weeks prior to the wedding. The vest fit fine. The pants were still tight. When the suit jacket was buttoned, I noticed the front was wrinkled which means it's too small. It was determined that I would not have a correct fitting jacket for the wedding because they didn't have time to remake it. It was agreed that they would allow me to wear the suit as-is to my wedding, and I can return it for a remake.

    I've driven down there at least ten times. Due to the inconvenience, they offered to make me another custom suit jacket for free. I took them up on their offer. I decided to make the complimentary jacket in a different color and style. Fast forward about six to eight weeks the suit finally came in. First of all, none of the stuff was done other than the complimentary jacket. The complimentary jacket's shoulders were a tad tight which they altered. They told me they made the complimentary jacket first to see if it fit correctly, then they would make the original to match the dimensions. Then on the original jacket, they said that the original interior fabric I chose was no longer available, so I had to pick a new design. I don't think they needed to wait six to eight weeks to tell me that though.

    February 1st:
    The complimentary jacket had my last name sewn on a black patch with white letters, and stitched to the inside of the jacket. It looks unprofessional and half-ass. The original suit was literally made EXACTLY like the complimentary suit, minus the last name sewn in and color. They just flat out forgot that detail. I never told them I didn't want my original suit specifications. The pants fitment was the same problem all over again. They were too tight, and needed to have the fabric maxed out again. At this point, I was extremely displeased, expressed my concerns, and requested a refund. The employee told me he was not able to make that decision, and that I would receive a phone call in regards to this request as soon as possible.

    Fast forward to Monday, February 5th, FOUR days later, I get a phone call from Ato at 5:00PM. I guess it wasn't important enough to give a timely call to a customer they've been dealing with since August 2017. Ato told me he could not give me a refund. Ato cited that I wore the suit at the wedding (point taken), and proceeded to pass the blame to me by stating, "according to his notes," I told him to make the blue suit jacket exactly the same as the gray suit jacket which I did not. I'm tired of dealing with this business at this point. I'm tired of driving down there. I'm tired of trying to find parking near their location. I'm tired of giving them chances to make things right, and coming up disappointed. Ato reverted to tell me I would receive a call to schedule an appointment with them. It is now Friday morning, and I have received no such phone call.

    I will update this review when I receive a phone call, or get the third remake.
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