Pampered Pets at 3303 Hancock Drive, Austin

Reviews

• Stryder Tesshu

  Jul 24, 2018
  ★ ☆ ☆ ☆ ☆
  My girlfriend sent her dog to Pampered Pets last week. She's had her little Bichon groomed there several times before. When I got to her house I noticed the dog had a cut on her neck. It had been bleeding as there was an apparent clot of blood. I asked her what happened and my friend said she must have been cut at the groomers. As I petted the dog i turned her over and scratched her stomach. Then I saw an even larger cut and more blood on her stomach. This was bigger than a quarter and a very noticeable amount of bleeding. I told my girlfriend to come look and she was shocked. As we searched the dog over we found a still larger cut behind her ear that had bled a considerable amount, and chaffing on her legs from she shears. This morning my friend called Pampered Pets and they completely blew it off and said they weren't to blame. They said they wanted to see the dog and my friend said she would bring it up after she got off work at 5:00. The owner said she wouldn't be there. And that was that. I would say you take your dog to this place at your own peril. They haven't heard the last of us about this. Whomever groomed the dog was likely drunk or otherwise under the influence of something. The cavalier manner of the owner was utterly inappropriate given what had happened.

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