McDonald's at 13813 Burnet Road, Austin

Reviews

• Eddie McConnell

  Apr 04, 2018
  ★ ☆ ☆ ☆ ☆
  I was beyond shocked negatively at my experience. They took my order and the other person in charge said they could not recognize the McDonalds iPhone Ap adeetising a free Medium McLatte with a purchase of $1 or more. I admit I was surprised by the offer, but that was the only reason I stopped in that day. I was ... .... pretty ... .... ..... upset... disappointed... can’t think of the perfect Mc*#%Word!. When I ordered a McDouble, which was $1.40 plus .20 cents tax or near that, according to Sanuana, it wasn’t her fault... it was the App Developer’s fault. As a previous manager at a retail chain, Hollister Pacific Merchants, I was disappointed the manager couldn’t understand my point of view. If an app developer doesnt understand my perspective, then okay. He’s pretty far removed. If someone like a manager is in direct contact with the consumer, it is imparrative the the customer ap and store and be able to be in unison with the Manager as a leading point. These are loyal customers that have eaten McDonalds all their life. Now is no time to loose customers over bad management. I informed ma I would write a review (I doubted I would have the energy), and she still insisted to not understand where I was coming from. After the way I was treated, it almost makes me never want to go to a McDonalds again... in Texas, in CA, in NY. In China. I don’t care; I wouldn’t go to one anywhere anymore honestly. They used to be classy. Terrible service all around now :.-(. I don’t care how much I used to like the sandwiches if I’m not going to be treated with respect when I choose to spend my money.

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