Reid's Cleaners & Laundry at 1700 West Parmer Lane #220, Austin

Reviews

• Jason D

  Jul 19, 2018
  ★ ☆ ☆ ☆ ☆
  I cannot believe this location hasn't closed down with the horrible service they are running. Basically a scam.
  
  Told me it was ~$4/shirt before i gave them my laundry. When i came back they charged ~$7/shirt. When i said i was told 4, they said that was for cleaning but not pressing. This was annoying, but i thought it may have been my mistake for not confirming price/services after giving them all of the clothes
  
  we gave them a second chance with some alterations to a brides maids dress. They cut it way too short, made the slit inappropriately high, added an extra cut that was not asked for and essentially ruined the dress. Then they had the gall to try and charge extra and blame my wife for the mistakes. I went in and complained.
  
  They dropped some of the extra charges but stuck with their story and said they needed higher level management to get approval for a bigger discount and that i would get a call. i waited a week and then called them twice before getting a callback from a manager (and left a message). When i returned the call, multiple times, i couldn't get a second callback.
• Sean W

  May 18, 2018
  ★ ★ ★ ★ ☆
  I give them 4 out of 5 stars. We just have a consistent reminder not to crease any flat front pants, which were mistakenly creased a few times and have a permanent crease now. Reid's does well on most of my clothes. They are very dependable .

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