U-Haul at N Lamar at 5412 North Lamar Boulevard, Austin

Reviews

• Joshua McClure

  Nov 18, 2018
  ★ ☆ ☆ ☆ ☆
  Wow. These guys went out of their way to be insulting and rude. Ryan appears to be an assistant manager, which is likely the major problem because he took our reservation on the phone as if talking to us was painful. Ryan must really hate his job. They took my credit card and drivers license (as they do). Then they attempted to take the phone number and drivers license of the friend I convinced to help me move. I said wait, you're trying to make this guy doing me a favor financially responsible for the truck? Then the aggressive bad attitude came out in full force. Instead of taking some time to patiently explain what must be the reason why he hates his job, Ryan said "dude just leave."
  When I said, "it's not the policy that is the problem it's your bad attitude." Drew said "because you're full of it."
  
  So, I'm taking the time to write this to save you the bad day dealing with these two. It already has a 2.8 star rating and I should have looked before I drove here. As the other reviewers have said, "it doesn't matter if this is the closest UHAUL - AVOID."

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